Install, service and perform basic training on all Sodick machinery. Need to troubleshoot both electronic and mechanical problems that can occur on site by using proper basic testing equipment (i.e. multimeter or oscilloscope). Travel by car or airplane to both customer and dealer facilities.
On-site intake of customer complaints regarding equipment malfunction and service issues and communication with customer and internal management regarding the technical analysis and determination.
Document all work done in a legible and technically sound manner.
Submit both service and expense reports for reimbursement.
Associate’s Degree in Electronics or equivalent experience is required.
Working knowledge of CAD / CAM system, materials, tooling, and end mills preferred.
Being able to read schematics along with the use of test equipment such as multimeter or oscilloscope is required.
Excellent customer service skills, including ability to maintain integrity and ethics in all conversations and actions with customers.
Self-motivated, able to work with little or no supervision and to calmly handle stressful situations when customers complain of equipment malfunctions.
Possess technical curiosity and ability to diagnose and solve production issues.
Detail-oriented and able to get work completed in a manufacturing environment.
MI, IN, MN
Program machine via CAD /CAM software to perform test cuts; generate test cut reports to aid in sales efforts. Manipulation of 3d models to optimize for printing.Perform machine demonstrations to customers, including programming and analyzing results.
Provide customers with continued technical support on machine setup, programming and operations.
Use analysis and testing to assist customers in identifying machine problems and finding solutions.
Coordinate weekly application work schedule with Application Manager.
Participate in industry trade shows.
Associate degree or equivalent experience required
Working knowledge of CAD / CAM system
Knowledge of 3D modeling
Working knowledge of materials, tooling, and end mills if possible
Familiarity with high-speed CNC machining
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